Giclee London Quality Guarantee
We stand behind every print that leaves our studio with our comprehensive quality promise
Color Accuracy Guarantee
Your prints will match your approved proof or original file. If colors don’t meet our standards due to production error, we’ll reprint at no charge.
- Professional color profiling on all equipment
- Monthly calibration of monitors and printers
- Soft proofing available for color-critical work
Material Quality Assurance
We use only genuine Canon archival inks and museum-grade papers from Hahnemühle, Innova, and Origin.
- 100+ year fade resistance guaranteed
- Acid-free, conservation-grade materials
- Archival pigment inks exclusively
Print Quality Standards
Every print meets gallery exhibition standards for sharpness, consistency, and professional finish.
- Rigorous quality control at multiple stages
- Sharp detail reproduction
- Consistent output across all orders
Damage Protection
Report obvious transit damage within 48 hours of delivery, before the item has been used, and we will replace it to the exact original specification at no cost to you.
- Secure packaging in tubes or flat-packs
- Tracked courier delivery
- Full replacement guarantee
Simple Guarantee Process
Contact Us
Get in touch within 14 days with any quality concern, or within 48 hours to report transit damage
We Review
We’ll assess your concern and arrange collection if needed
We Resolve
Reprints or replacements processed promptly — as all our work is bespoke, we resolve issues by reprint or replacement, not refund
Need to Make a Claim?
If you have any concerns about your order quality, our team is here to help make it right.
What Our Guarantee Covers
✓ We Will Replace:
- Prints with color inaccuracies due to our error
- Damaged prints from shipping
- Prints with production defects
- Orders not meeting agreed specifications
✗ Not Covered:
- File quality issues from source material
- Damage after delivery acceptance
- Changes of mind on paper selection
- Cancellation, exchange or refund of made-to-order or personalised items
- Transit damage reported more than 48 hours after delivery
- Normal handling wear after 14 days