Giclee London Quality Guarantee
We stand behind every print that leaves our studio with our comprehensive quality promise
Color Accuracy Guarantee
Your prints will match your approved proof or original file. If colors don’t meet our standards due to production error, we’ll reprint at no charge.
- Professional color profiling on all equipment
- Monthly calibration of monitors and printers
- Soft proofing available for color-critical work
Material Quality Assurance
We use only genuine Canon archival inks and museum-grade papers from Hahnemühle, Innova, and Origin.
- 100+ year fade resistance guaranteed
- Acid-free, conservation-grade materials
- Archival pigment inks exclusively
Print Quality Standards
Every print meets gallery exhibition standards for sharpness, consistency, and professional finish.
- Rigorous quality control at multiple stages
- Sharp detail reproduction
- Consistent output across all orders
Damage Protection
Prints damaged during shipping will be replaced immediately at no cost to you.
- Secure packaging in tubes or flat-packs
- Tracked courier delivery
- Full replacement guarantee
Simple Guarantee Process
Contact Us
Get in touch within 14 days of delivery with any quality concerns
We Review
We’ll assess your concern and arrange collection if needed
We Resolve
Replacement prints or refunds processed promptly
Need to Make a Claim?
If you have any concerns about your order quality, our team is here to help make it right.
What Our Guarantee Covers
✓ We Will Replace:
- Prints with color inaccuracies due to our error
- Damaged prints from shipping
- Prints with production defects
- Orders not meeting agreed specifications
✗ Not Covered:
- File quality issues from source material
- Damage after delivery acceptance
- Changes of mind on paper selection
- Normal handling wear after 14 days