Gicleé London Terms & Conditions

Welcome to Gicleé London

If you browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Gicleé London’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Gicleé London’ or ‘us’ or ‘we’ refers to the owner of the website eCanvas Ltd whose registered office is Orchard Nursery, Orchard Road, Hurst, RG10 0SD. Our company registration number is 535 9685. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright

Copyright is a set of exclusive rights granted to you, the creator of an original image or artwork. Copyright includes the right for you to print, copy, distribute and adapt your work. So, when you create an image or an artwork then copyright automatically exists in that work, and it belongs to you. Images are protected for the lifetime of the creator, e.g., the artist or photographer, and for 70 years after his or her death.

Using the image upload tool and fine art printing services means agreeing to the terms outlined below:

• By uploading or saving a design you have the full rights to use that image or artwork.
• You hold the right to commercially reproduce this image or artwork.
• You understand that infringement of copyright is illegal. If you have any doubt as to the legal ownership of a design, you should check with the rightful owner that you are able to use the design before uploading.
• You understand that Giclee London acts under your instructions and is not obligated in any way to check or confirm the legal use of reproducing any image or artwork.
• You agree to indemnify Giclee London against all costs, claims and demands made as a result of any copyright infringement.

Images aren’t free to use just because they’re online – you need to get permission to use them. Infringement of copyright may result in monetary damages, lawsuits, costly legal fees and under some circumstances, criminal charges.

Prices

All prices quoted exclude VAT. Prices quoted for graphic printing are subject to the sight of the artwork, we reserve the right to requote for work where additional retouching, scanning, artwork or colour amendments are required. Where a guaranteed deadline has been agreed upon, subject to the artwork being received by a specific time, we reserve the right to requote if the artwork is not received by the agreed time. No print work will commence without client approval being given.

Payment

We accept payment by the following methods – all major credit and debit cards (except American Express) and BACS payments.

We are happy to set up 30-day accounts for clients wishing to use Giclee London’s service regularly. We would require at least 2 orders paid on receipt. You can request an account application form by emailing us at sales@gicleelondon.co.uk. (This can take up to two weeks to set up).

Delivery

We offer a professional delivery and tracking service using APC & Royal Mail Post (not trackable). To help us ensure your order delivery arrives safely and on time we require a full delivery address including postcode, the name of the recipient and a contact mobile telephone number. You will be emailed with a confirmation of the delivery address details and a tracking number to monitor the progress of the delivery.

In the unlikely event of goods being received damaged in transit, please ensure the recipient signs for the goods as “damaged“. We place visible reminders on all packaging so please report all damages to the package within 24h to sales@gicleelondon.co.uk or call 020 8898 1987.

Offers of Delivery to the UK are exclusive to web orders received through our payment server and only one delivery address in the UK. All other orders will be subject to normal delivery charges.

100% Guaranteed Satisfaction

Giclee London takes pride in producing only the best quality prints and we are confident that you will be delighted with your fine art print order. For this reason, you can order confidently knowing we offer a 30 Day, 100% Money Back Guarantee.

Please contact us should you have any questions or experience any problems and we will do our utmost to resolve any problem to your satisfaction. We are here to help you with questions or queries you may have:

• Please e-mail us – sales@gicleelondon.co.uk
• or call us on 020 8898 1987

Requesting a Replacement or Refund

If contacted within 30 days of the original order date, Giclee London will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases when Giclee London has expressed concern to the customer over image quality issues such as poor resolution or potential tonal problems with the image prior to printing.

And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first.

In order to request a replacement or refund, please contact us via sales@gicleelondon.co.uk or call 020 8898 1987 so that we can assist you as soon as possible.

Instructions For Damaged Prints

If a print is damaged during shipment, please contact us as soon as possible so that we can make the appropriate arrangements to have the damaged prints replaced or refunded. To expedite the process please take some photos of the damaged prints or packaging. These photos will be used for submitting an appropriate claim to the shipping carrier as well as for our internal use.

Complaints Procedures

We take great pride in all the work we produce and have a thorough understanding of the materials and systems we use. This ensures that we receive a minimal level of complaints in relation to the number of orders we handle.

Should you experience any problems or difficulties then please use our Contact Form. We will do our utmost to resolve any problem to your satisfaction.